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Discharge Support Volunteer


Main area
Voluntary: Volunteer
Part time: 3hrs per week - Shifts available 7 days a week 10am - 1pm or 1pm - 4pm -
Job ref
Kingston Hospital
Kingston upon Thames
08/04/2020 23:59

Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.

We employ 3,300+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

The South West London Collaborative Bank

Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!

Health and Wellbeing & Staff Benefits

The Trust understands that benefits go beyond just financial rewards and offers a wide range of benefits that recognise staff contribution, provide opportunities for career development and offer initiatives to promote a healthy work-life balance
-Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year.
-HPMA Vivup Award for Well Being 2019.

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are: 

- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients



As a Discharge Support Volunteer you will provide practical, emotional and social support to patients at the point of discharge and once they return home. The programme supports patients aged 70 or over who are anxious about leaving hospital and how they will cope once home. The aim of this role is to help reduce fear and anxiety that patients may experience when leaving. Tasks pre discharge may involve running errands, assisting with packing, accompanying patients to the discharge lounge and providing empathy and a listening ear.

Once the patient is home you will provide a short term befriending service over the phone to help the patient build confidence in accessing support within the community. This is an exciting opportunity to get to know patients and help to ensure they have a positive experience of being discharged, along with much needed support when they get home. You will proactively build a rapport with the relevant staff team and carers to understand how best we can help.

Essential Information:

If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).

Please kindly note, you will be given an assessment appointment on 29th April  2020 which is 15 mins long. The mandatory training day for this role will be on Tuesday 9th June 2020.


Please only apply if you are able to attend the above dates.


Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - OutstandingOur Health Heroes

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

Volunteering Team 0208 934 2549/3620

©2013 Kingston Hospital NHS Foundation Trust Living our values everyday