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Emergency Department Volunteer


Main area
Voluntary: Volunteer
Part time - 3 hours per week (3hrs per week - Shifts available 7 days a week)
Job ref
Kingston Hospital
Kingston upon Thames
07/11/2021 23:59

Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.

We employ 3,300+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

The South West London Collaborative Bank

Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!

Health and Wellbeing & Staff Benefits

The Trust understands that benefits go beyond just financial rewards and offers a wide range of benefits that recognise staff contribution, provide opportunities for career development and offer initiatives to promote a healthy work-life balance
-Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year.
-HPMA Vivup Award for Well Being 2019.

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are: 

- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients



The Emergency Department (ED) Volunteer provides the practical and emotional to patients while they are being assessed in our busy ED department. As a busy service, especially in the evenings and on weekends, the ED Volunteer is a front-of-house role. You will play an integral role in providing comfort and reassurance to patients.

This involves practical tasks such as seeking and providing information about waiting times, making and serving refreshments, offering family members and carers respite, sourcing clothing and other last minute items and providing targeted support for patients with Dementia to guarantee all patients and family members a positive patient experience in a busy and fast-paced service.

Volunteers are needed 7 days a week, and shifts are available between 8am and 11pm. To support this, we ask volunteers to commit to one shift of 3 hours per week for a minimum of 6 months.


Essential Information:

If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).

Please kindly note, you will be given an appointment for a virtual assessment between Tuesday 16th & Thursday 25th November 2021 which is 15 mins long via MS Teams. The mandatory training for this role will be confirmed at a later date.


Please only apply if you are able to attend the above dates.

Trust IDApprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - OutstandingOur Health Heroes

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Volunteering Team 020 8934 2549/3620