Emergency Department Volunteer


Main area
3 per week
Job ref
Kingston Hospital
Kingston upon Thames
23/10/2017 23:59

Kingston Hospital NHS Foundation Trust is a district general hospital based approximately 12 miles from central London. the hospital is situated in a beautiful and historic part of the country and lies very close to Richmond Park, Hampton Court Palace and Kempton Park. The hospital supports around 350,000 people in the surrounding area from the boroughs of Kingston, Richmond, Roehampton, Putney, Merton and East Elmbridge.

We have approximately 520 beds and directly employ around 2,700 staff, with another 300 staff employed by contractors but working on behalf of the Trust. We are located on a single site in Kingston upon Thames, but run a number of outpatient clinics in sites across our catchment area including Raynes Park Health Centre, Surbiton Centre for Health, Queen Mary's Roehampton and Teddington Memorial Hospital.

We provide a full range of diagnostic and treatment services and have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

For more information on working for us please visit our microsite at



Emergency Department Volunteers - improve patient & relative experience of ED through offering practical and emotional patient support. You will be supporting a busy ED service at the front line of emergency medicine. Tasks can include: tea rounds, assisting with patient meals, befriending patients, providing information about Kingston Hospital ED, conducting the Friends & Family Test, liaising with patients about waiting times, tidying waiting room areas, sitting with patients who are anxious, supporting patients with dementia and their carers and more. This role is best suited to volunteers who can keep calm in a crisis, enjoy meeting people from all walks of life and can listen to people without judgement. An informal assessment will be required, and we will give you specially tailored training to enable to you undertake this role effectively and safely.

Please only apply if you are able to attend an assessment on Tuesday 7th November 2017 and an Induction and Training Programme on Wednesday 29th November 2017.

PLEASE NOTE – If you are shortlisted for this post you will be contacted by the Volunteer Services Team via e-mail. Please ensure therefore that you check your e-mail account regularly.

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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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If you have problems applying, contact

0208 934 2549
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